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On November 9, Delight.ai introduced Midas, an AI agent inside Delight.ai that builds and improves the Delight Customer Agent through conversation. Teams describe what they need and supply policies, procedures, and tools. Midas proposes a plan for approval, writes the result into Actionbooks (the step-by-step instructions the agent follows), and maps each process as a flowchart. It tests proposed changes with simulated customer conversations, looks into failures, updates the instructions, and runs the tests again. Every change starts in Development and every version is kept. Nothing goes live until the plan is approved, the tests pass, and someone with approval rights says yes. Midas can also analyze live conversations and propose the next change. It is rolling out to customers in stages, and no pricing was announced. Source: delight.ai/blog/product/introducing-midas.
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